Got questions? We’ve got you. Find quick answers about sizing, orders, shipping, returns, pre-orders and your Fashun Feen shopping experience below. Still need help? Ask a Fashun Expert.
ASK A FASHUN EXPERT?
Can’t find what you need? We’ve got you. Connect with a Fashun Expert for help with orders, sizing, shipping, returns, styling, or anything Fashun Feen.
ORDERS + SHIPPING
Q: How long will it take to receive my order?
Orders are typically processed and shipped within 2–5 business days. Once your order ships, you’ll receive tracking information so you can follow your Fashun all the way to your door.
Q: Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations cannot be guaranteed. Contact us as soon as possible and we’ll do our best to assist you.
Q: Do you offer free shipping?
We offer complimentary shipping during select promotions and events. Subscribe to our emails and follow Fashun Feen on social media so you never miss an offer.
Q: Do you ship internationally?
Yes! Fashun Feen ships internationally. Shipping rates and available delivery options are calculated at checkout based on your destination. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees.
Q: How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and shipping details.
Q: Do you process and ship orders on holidays?
Orders are processed on business days, excluding weekends and major holidays. Orders placed during a holiday or holiday weekend will begin processing on the next business day.
Q: Will my order arrive before a holiday or special occasion?
We recommend ordering early when shopping for a holiday, event, vacation, or special occasion. While we work to get your Fashun to you as quickly as possible, delivery dates are not guaranteed unless specifically stated. Carrier delays may occur and are outside of our control once an order has shipped.
RETURNS + ORDER ISSUES
Q: What is your return policy?
We accept eligible returns for store credit only within 14 days. Items must be unworn, unwashed, free of odors, makeup, deodorant and other markings, with all original tags attached. Items that do not meet these requirements will not be accepted.
Q: Are any items final sale?
Yes. White clothing, bodysuits, jewelry, accessories, beauty items, clearance merchandise, and gift cards are final sale and cannot be returned.
Q: What if my item arrives damaged?
Every Fashun Feen order is thoroughly inspected prior to shipping to ensure your items meet our quality standards. In the rare event that your item arrives damaged, please contact us within 24 hours of delivery and include clear photos of the item and original packaging. Our team will review your request and assist you with the next steps.
SIZING + FASHUN HELP
Q: How do I know what size to order?
Visit our Size Guide for detailed measurements. If you’re between sizes, we generally recommend sizing up unless otherwise noted on the product page.
Q: Do your styles fit true to size?
Most styles fit true to size, but fit can vary by fabric, cut, and design. Check the product description for available fit notes.
Q: Can you help me choose the right size?
Absolutely. If you’re unsure about sizing or fit, Ask a Fashun Expert and we’ll help you select the best option.
Q: Can you help me style my purchase?
Yes! Fashun Feen is about more than purchasing the piece. Our Fashun Experts can help you style your look and bring the whole moment together.
PRODUCTS + PRE-ORDERS
Q: Will sold-out items be restocked?
Some favorites may return, but many Fashun Feen styles are released in limited quantities. If you love it, we don’t recommend waiting.
Q: How often do you release new arrivals?
New Fashun arrives regularly. Subscribe to our emails and follow us on social media to be among the first to know what’s dropping.
Q: How does The Reserved (Pre-Orders) work?
Pre-order items allow you to secure select Fashun before it arrives in stock. Estimated availability and shipping information will be provided on the product page.
PAYMENTS + GIFT CARDS
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, and Afterpay.
Q: Do you offer gift cards?
Yes! Fashun Feen digital gift cards are available and delivered electronically, making it easy to give the gift of Fashun.
THE FASHUN FEEN EXPERIENCE
Q: What makes Fashun Feen different?
Fashun Feen is more than a boutique. We curate statement-making pieces and experiences for women who lead with confidence, presence, and style. Because you were never meant to blend in.
Q: Do you offer personal styling?
Yes. Fashun Feen offers styling experiences designed to help you create looks that feel confident, intentional, and completely you.
Q: How can I get additional help?
Can’t find what you need? Ask a Fashun Expert for assistance with your order, sizing, styling, or your Fashun Feen shopping experience.
